Terms and Conditions - Boiler Installation London

Welcome to our Boiler Installation services in London. Please read these Terms and Conditions carefully before engaging our services. By accessing or using our services, you agree to be bound by these terms.

1. Services Provided

We offer professional boiler installation services across London, ensuring compliance with all relevant industry standards and regulations. Our services include:

Initial Assessment: Evaluating your current heating system and determining the best boiler solution.
Installation: Expert installation of boilers from leading manufacturers.
Maintenance: Ongoing maintenance to ensure optimal performance and longevity of your boiler.
Emergency Services: 24/7 support for any urgent boiler issues.

2. Eligibility

Our Boiler Installation services are available to residential and commercial properties within the Greater London area. Customers must:

Provide accurate information about their property and heating needs.
Ensure access to the installation site as per the agreed schedule.
Comply with any preparatory requirements specified by our team.

3. Payment Terms

Payment for our services is structured as follows:

Deposit: A non-refundable deposit is required to secure your booking.
Final Payment: Due upon completion of the installation.
Accepted Methods: We accept various payment methods, including credit/debit cards and bank transfers.

All prices are quoted in British Pounds (£) and include VAT where applicable.

4. Warranty and Guarantee

We stand by the quality of our installations. Our warranty includes:

Manufacturer's Warranty: Coverage as provided by the boiler manufacturer.
Service Warranty: Our installation services are backed by a warranty period, typically ranging from 12 to 24 months.
Guarantee: We guarantee the workmanship and materials used in our installations.

Warranty claims must be reported within the specified period and are subject to our assessment.

5. Liability

Our liability is limited as follows:

Direct Damages: We are liable for direct damages resulting from our negligence or breach of contract.
Indirect Damages: We are not liable for indirect or consequential damages, including loss of business or profits.
Maximum Liability: Our maximum liability is capped at the total amount paid for services.

We are not responsible for issues arising from misuse, alterations, or unauthorized repairs by third parties.

6. Cancellation and Rescheduling

You may cancel or reschedule an appointment under the following conditions:

Notice Period: A minimum of 48 hours' notice is required to cancel or reschedule without incurring fees.
Fees: Cancellations made within 24 hours of the appointment may incur a cancellation fee.
Rescheduling: We strive to accommodate rescheduling requests, subject to availability.

7. Health and Safety

We adhere to strict health and safety guidelines to protect both our team and your property. Our commitments include:

Compliance: Following all relevant health and safety regulations.
Training: Ensuring our technicians are trained in safe installation practices.
Equipment: Using appropriate safety gear and equipment during installations.

8. Privacy Policy

Your privacy is important to us. We collect and process personal data in accordance with applicable data protection laws. Our policy includes:

Data Collection: Information collected includes contact details, property information, and payment details.
Usage: Data is used solely for providing and improving our services.
Protection: We implement security measures to protect your personal data.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated through our official channels, and continued use of our services constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or acts of government.

12. Intellectual Property

All content provided by us, including text, graphics, and logos, are the property of our company and protected by intellectual property laws. Unauthorized use or reproduction is prohibited.

13. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and our company regarding the use of our services and supersede all prior agreements or understandings.

14.1 Amendments

No amendment to these terms will be effective unless it is in writing and signed by both parties.

14.2 Waiver

Failure to enforce any provision of these terms does not constitute a waiver of the right to enforce that provision in the future.

15. Feedback and Complaints

We value your feedback. If you have any complaints or suggestions regarding our services, please communicate them through our official channels. We aim to resolve issues promptly and to your satisfaction.